Return & Refund Policy

Returns & Refunds Policy

 

At Quilted & Cozy by Katy, each item is handmade with care and attention to detail. Due to the custom and personalized nature of our products, all sales on personalized, custom-made, and keepsake items are final. This includes but is not limited to embroidered items, memory quilts, and other personalized accessories.

 

Alterations & Craftsmanship

We stand by the quality of our work. If you receive an item and believe there is an issue related to craftsmanship or quality, please contact us within 10 days of your pick-up, shipment, or tracked delivery date.

We’re happy to make minor alterations or adjustments as needed.

All adjustments must be approved prior to return.

Alterations do not include changes in design, fabric choice, or personalization after completion.

 

Return Window

Returns or exchanges will not be accepted after 10 days from:

-The pick-up date (for local orders)

-The shipment date (letter mail orders)

-The delivery date (for tracked orders)

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We do not accept returns or exchanges for reasons such as:

-Change of mind

-Incorrect size or personalization details provided by the customer

-General wear and tear after use

 

If you have any questions about your order or our policy, please feel free to reach out before placing your order.